One of the newest strategies for hotel room distribution is search engine marketing, which involves making sure that a hotel is featured prominently when search engine users type a particular query, such as when they use Google or Bing. The key to making this strategy work is to optimize the hotel’s website with keywords that match the most likely search terms. A new report from Cornell’s Center for Hospitality Research (CHR) demonstrates how this process works, based on the case of the St. James Hotel, in Red Wing, Minnesota. The report, “Best Practices in Search Engine Marketing and Optimization: The Case of the St. James Hotel,” is available at no charge from the CHR at http://www.hotelschool.cornell.edu/research/chr/pubs/reports/2010.html.
The report details how a team of Cornell students led by assistant professor Chris Anderson analyzed the situation of the St. James’s website, making recommendations to optimize the site for Google search. “Search engine marketing includes bidding on keywords, of course, but hotels can optimize their sites without much expense,” Anderson explained. “Our team identified the keywords that put the St. James in what’s called the ‘Golden Triangle,’ which is where people look first when they see a page of Google hits. Basically, it’s the top of the page.”
Search engine optimization is based on the idea of making sure that your hotel’s site appears near the top of the search engine listings.
The recommendations made by the student team, Greg Bodenlos ’10, Victor Bogert ’10, Dan Gordon ’10, and Carter Hearne ’10, resulted in making the St. James the most prominent property on a Google search of hotels in Red Wing, Minnesota.